Background

FAQ

Give our FAQ a quick glance for answers to common questions

  • VIP Games

    What is VIPGames?

    VIPGames delivers the world’s most popular games straight to your mobile device. Enjoy the best of arcade, sports and brain teasing games that guarantee hours of gaming entertainment!

    What do I do with VIPGames?

    Bring out the gamer in you and enjoy our selection of the world’s best games. Choose from action games, sports games, adventure games and stimulating puzzle games that will keep you addicted for hours on end.

    Am I eligible to play VIPGames?

    You must be 18+ or have received permission from your parents or legal guardians or anyone authorized to pay your bill.

    What do I need to play VIPGames?

    Our service is compatible with smartphones and requires 3G and up. You will need a modern web browser.

    How many games are offered?

    VIPgames offers over 56 games that are guaranteed to keep you addicted for hours on end.

    How was I subscribed to VIPGames?

    You visited one of our promotional pages and clicked on the subscription button.

    How much does the service cost?

    You are charged Rs 20 + taxes per day.

    How can I manage my subscription?

    Just contact Customer Care.

    How do I get in touch with customer care?

    • Use the Contact Us form
    • Call us on 0112030000
    • Send an email to supportlk@vipgames.me

    Why does your service show up with a different name on my mobile phone bill?

    This is mainly due to limitations on an operator’s billing and invoicing platform.

    How often do you add new game?

    To keep up with the growing demand, our games are constantly being improved and updated, and new games are added to our list.

    Who regulates your services?

    There are government agencies that regulate the mobile business. In addition, each mobile operator has their own set of rules and regulations. We are adding our own rules to make sure everything is secure.

  • Subscription

    How do I subscribe to VIPGames?

    Simply visit one of our promotional pages!

    How am I charged for the service?

    Subscription charges will be deducted directly from your mobile balance or will reflect in your post-paid bill.

    How can I check and manage my subscriptions?

    Our dedicated Customer Care Team will answer all your questions.
    We are available for you here:
    • Use the Contact Us form
    • Send an email to supportlk@vipgames.me
    • Call us on 0112030000

    Can I change the mobile number in my account?

    At the moment, this is not possible.

  • Contact Us

    How do I reach out to customer care?

    • Use the Contact Us form
    • Call us on 0112030000
    • Send an email to supportlk@vipgames.me

  • Refunds

    Why would I want a refund?

    You may request a refund if you are not 100% satisfied with our service.

    How do I request for a refund?

    Contact Customer Care meantioning your mobile number registered with the service and your email address.
    • Use the Contact Us form
    • Call us on 0112030000
    • Send an email to supportlk@vipgames.me